Our order was scheduled to arrive Saturday evening between 6-8 p.m. I'm able to track our delivery status and when the driver gets closer, the tracking status provides a small map that shows exactly where the truck is at any given time.
He was slated to arrive around 7 p.m. last night. I watched the truck icon get closer until it was about 5 minutes away, and we were the next scheduled delivery. Then I watched the truck icon start moving in the opposite direction, back toward the store from which he'd picked up our groceries. 7 p.m. came and went and eventually, the map on the tracking screen disappeared.
Eli called customer service to inquire about our delivery. The representative put him on hold twice while attempting to contact the store, and the rep was unable to get ahold of anyone. He said he'd put in a complaint form and someone from the store would call us today.
I talked with a nice customer service rep this morning named Nathan. I explained that I was watching the tracking map and got very confused when the truck began going in the opposite direction. Nathan said sometimes the drivers will teleport and it confuses everyone when it happens. 🤣 He set us up for delivery today between 4-6 p.m.
We received a phone call from the delivery driver a little before 4, and he said he was about 5 minutes away. Eli greeted him at the door and pulled in the three crates of food. I was making sure the cats were staying away from the door and not paying attention to the crates, but I thought it was odd we had three of them since we didn't have a large order this week.
We began unpacking, and it became clear why we had three crates. One of them was full of frozen goods we didn't order - 9 frozen pizzas, 2 bags of chicken nuggets, and a huge bag of french fries. Missing were the 2 frozen items I DID order.
I called the driver, hoping to catch him before he got too far away, but he shot out of this area and wasn't able to return. I called customer service and explained the situation; the rep said he'd contact the store and get someone from there to call me.
While I was awaiting a return call, I shoved what I could into our freezer so it wouldn't continue to thaw sitting on our table. Our freezer is tiny and couldn't hold everything, so I wound up putting five of the pizzas into the fridge, just to slow down the thaw.
A gal from the store called. She thought my only issue was the two items I ordered and didn't receive, so I had to enlighten her to the fact that we had a multitude of pizzas and nowhere to put them all.
She said she would talk with her manager to see what he wanted to do and give me a call back.
And the end result is that we have four pizzas, two bags of chicken nuggets, and a huge bag of french fries to eat.
I felt terrible that we had to trash five of those pizzas, although it helps a bit that we were able to put both the pizza and the boxes into our organics recycling bin. (All of the pizzas had meat on them, which Eli wouldn't eat; two of the pizzas were a brand I had tried before and didn't like.)
I also feel kinda bad for the person who ordered these items and didn't receive them. It looked like they'd been planning to have a party, so I hope they managed to get this stuff delivered to them at some point.
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