As you read this tale, you may believe that I am exaggerating for effect. I assure you, gentle reader, I am not.
Moving day started bright and early on Friday - emphasis on "early." We had planned to take the cats over to the house and let them wander around for a good hour prior to the movers' arrival, hoping to relieve some of the stress of the day. Eli had scheduled a taxi for 7 a.m. When he checked his trip info around 6:40 a.m., it said our driver William was going to arrive in about 5 minutes. We scrambled to get the cats loaded into their carriers. Norris hasn't been in his carrier since we moved here, so it's nearly been a year for him, and he wasn't happy about it. He cried all the way there - fortunately, the trip was only about 10 minutes.
The cats did some exploring of the new digs. Patrick was more brave, moving around all the rooms and upstairs. Norris cried for a while and hid beneath the sofa. Since he found a safe place to be, we left him alone.
Eli stayed for a bit, and then he went back to the apartment to await the movers. They were scheduled to arrive at 8:30 a.m. They called Eli and asked if they could come at 8:15 a.m., which was fine.
After Eli texted me to let me know the movers were on their way after loading the truck, I put the cats into the bedroom with their litter box and went back downstairs.
Eli took the tram back to the house, and he got there before they did. At some point, I went up to be with the cats so they wouldn't be so upset. Norris was unhappy that there wasn't anywhere to hide in the room. I opened up the two doors of the closet, and he slunk in there. I shut one of the doors to give him a sense of safety.
At one point when I was back downstairs, I asked Eli if they'd gotten the stuff from one of our closets. His face fell, he swore, and he said he'd forgotten to open the closet and let them know there were more things. He let the movers know the situation, and they were glad to go back and get the forgotten items. They bill by the hour, rather than the job, so it just added a few more minutes/euros.
Eli took the tram back to the apartment, the movers did their thing, and then everyone reversed gears again. Eventually, all of the things we'd packed were at the house.
Generally, the homes in Ireland do not have air conditioning because it's not typically needed. However, Friday was probably one of the hottest days of the summer (28C, which is around 82F). We have no fans because - again - they aren't typically needed. And the heat pump in the house, which should've been extracting hot inside air and throwing it outside and circulating the air, was not working.
It was 32C INSIDE THE HOUSE - this is 90 DEGREES FAHRENHEIT. INSIDE THE HOUSE.
I contacted the management company and explained the situation. The gal I talked with said she'd email some information about the heat pump and that if that wasn't helpful, we should call back.
It wasn't helpful; the instructions she sent weren't relevant to our equipment. Eli called back. The person I had talked with was on lunch, so this other person left a message for her to give us a call back. We didn't get a call back but eventually, I got an email which stated that a work order was entered for our issue - but in the same email, it said the order was cancelled due to being resolved or being a duplicate. I forwarded the email to Eli. Eli replied to this email and logged a new ticket - because after he replied to the email, he saw it said "Don't reply to this email."
At this point, he received an email from Emily (the gal I had spoken with) who said there was a glitch in the system and that our work order was still active and had been referred to a third party to address the problem.
Eli got a call from the third party - the guy was calling from the right company, but he was calling regarding a different property, not ours. He called back a few minutes later - he told Eli he felt bad about calling and not addressing our issue (even though he didn't have our work order in front of him). He gave Eli some high-level/generic troubleshooting, which didn't help. While Eli was talking to this guy, the guy who actually DID have our work order called and of course Eli didn't get his call because he was talking to this other guy.
Still following me?
The second guy texted Eli, and they texted back and forth. He said they couldn't come out until Monday morning. WTF. It's supposed to be HOT all weekend. Monday is too late.
But there was nothing to be done about it. We opened a window a sliver on the north side of the house in an attempt to provide some cooling. The windows here don't have screens and with the cats, we can't open the windows wide because they'll get out.
During the afternoon, we needed to keep the shades down on the southern-facing windows because it was like a blast furnace. Even with the shades blocking the sun, I could feel heat radiating from the shades while I was standing a couple feet from the window.
I had a meltdown at some point during the day because I was miserably hot and Patrick wouldn't stop crying. I don't think he was uncomfortable with the heat, he was just being Patrick.
We needed some food, so I placed a delivery order with Tesco. My delivery window was between 4-6 p.m. It got to be 5:59 p.m. and still no order. The online information where I could track the delivery wasn't working. I was feeing faint from not eating and from being so damned hot. At approximately 6:01 p.m., the delivery man showed up.
Once the sun swung around, we were able to raise the shades on the windows facing the field. The cats LOVED it!
I had planned to return to the apartment after the Tesco delivery to collect clothing and toiletries and such. Instead, I came back to the apartment to sleep. With the heat, I knew I wouldn't be able to get any rest. If we didn't have the cats, we would've both come back to sleep at the apartment. But with their litter box being at the house, it would've been too difficult to bring them back, and of course we wouldn't leave them alone in the house on their first night there.
Eli, wonderful man that he is, took one for the team and stayed overnight at the house. We were texting back and forth, and he was telling me how much the kitties were enjoying looking out into the field. I said I hoped that maybe some deer or bunnies would show up. Not more than a few minutes after I sent that text, a bunny showed up!
It took me a while to both cool off and to fall asleep, but eventually I conked out and slept through most of the night. Amazingly, Eli said he'd slept most of the night as well, even in the awful heat.
Saturday morning, I packed up all my remaining clothes, my bathroom stuff, my food that was still here and got over to the house. It was around 9 a.m. and the house was already showing an inside temperature of 31C (87F).
Eli went to a bunch of stores, trying to find a fan. We thought maybe if the air were moving, it wouldn't be so oppressive. But since it's been over 80 degrees here, there were none to be found. We planned to at least get some spray bottles and ice cubes, thinking to spray ourselves with ice water to cool off because that was better than doing nothing.
When he was on his way home after an exhausting, disappointing trip, I noticed that Norris was breathing more heavily than normal. I texted Eli, and he texted the ventilation contractor guy that he'd been talking with on Friday afternoon, telling him it was 33.6C (92F) inside the house and one of our cats was starting to have issues with the heat. While waiting for him to respond, Eli called the emergency number for the rental management company. While the person he spoke with was sympathetic, we were told there was nothing to be done about it until Monday. After that, Eli heard back from the contractor guy who said he couldn't come out unless it were authorized by the management company, which it wasn't going to be.
We tried a couple more interventions on the heat pump, hoping it would start up, and it never did.
With Norris having issues, I was done. We decided to bring the cats back to the apartment and completely abandon the house for now. Eli contacted FreeNow (taxi service) but with it being Saturday, there weren't any drivers available. I had the Uber app on my phone, and I was able to schedule a taxi to come within a few minutes.
I was stressed, I'd already had a couple of crying jags, and I just wanted to get out of that house and back into a cooler environment so I didn't include a note to the driver that we had cats.
Our driver Lalit showed up, and he popped the trunk open because he saw us carrying the cats, thinking we had luggage. We got in (I whacked the back of my head hard on the door jamb), and I said we didn't need the trunk because we had cats, not luggage. He asked if I'd put in a message for the driver about the cats. I apologized and said I was sorry, I hadn't put in that message, that our ventilation system wasn't working and we were in a hurry. He wasn't impressed by this and said "You need to put in a message because some drivers won't take pets." (I assume this meant that HE didn't want to take pets, but he was there and we were in the car, so what do you do?)
I understand his point but, as I said to Eli later, "Don't fucking scold me right now, Lalit, or I will rip all of your fucking hair out."
We got the cats settled in the apartment. Fortunately, we're moving in stages so we still had cat food and bowls here. They've got a makeshift litter box, made from a cardboard box with a completely new brand of litter Eli picked up at the grocery store on his way home after the failed fan expedition.
We went back to the house to get some clothes for the next day or two, food we'd brought to the house, toiletries, etc. So I'm dragging stuff back to the apartment that I'd just dragged to the house earlier in the day.
The tram was due in about 15 minutes, so we left the house and went down the shaded path toward the platform, planning to stand in the shade until closer to the time the tram was supposed to arrive. Between the shade and the breeze, it was more comfortable outside than in the house. With about 5 minutes until arrival, we went over to the platform. The electronic board at the platform said the next tram was due in 10 minutes....and then 6 minutes...and then 18 minutes. OH MY FUCKING GODS. It showed up a couple of minutes after the scheduled time that we saw on the app and we were headed for the apartment again.
I was so excited about being able to move to this new place. But with this inauspicious start, the excitement ship has burst into flames and sank to the bottom of the damned ocean. I am frustrated, sad, disappointed, and angry. This is not a good beginning to our partnership with the new management company, and it had damned well better improve.